At BrandLuxe Store, we aim to make your shopping experience as convenient and risk-free as possible. We understand that sometimes a return or refund may be necessary, and we have a clear policy in place for Cash on Delivery (COD) orders.
1. Eligibility for Returns and Refunds
- Items purchased via Cash on Delivery (COD) are eligible for return within 10 days from the date of delivery.
- To qualify for a return, items must be:
- Unused and in the same condition as when you received them.
- In the original packaging, with all tags attached.
- Non-Returnable Items: Certain products, such as opened cosmetics, perfumes, personal care items, and discounted or sale items, are non-returnable.
2. Refund Process for Cash on Delivery Orders
- Once your returned item is received and inspected, we will send you a confirmation email about the status of your refund.
- Refunds for COD orders will be issued as follows:
- You can request a bank transfer for the refund amount if preferred. Please note that processing the refund via bank transfer may take 7–10 business days from the date of approval.
- We will need your bank details for processing the transfer, including your account number, bank name, and IFSC code.
3. Late or Missing Refunds
- If you haven’t received your refund via bank transfer after the stated timeframe, please double-check your account and contact our support team at brandluxe2024@gmail.com.
- We will be happy to assist you in tracking and ensuring your refund is processed.
4. Exchanges
- Items can only be exchanged if they are defective or damaged upon receipt. If you wish to exchange an item, please contact us at brandluxe2024@gmail.com to initiate the process.
- Exchanges are subject to product availability.
5. Return Shipping Costs
- Customers are responsible for the cost of return shipping. Shipping fees are non-refundable.
- We recommend using a reliable and trackable shipping service, especially for high-value returns, to ensure the safe return of your items.
6. Contact Us for Support
For any questions, concerns, or assistance with returns and refunds for COD orders, please reach out to us at brandluxe2024@gmail.com or visit our website at brandluxe.store.
Thank you for choosing BrandLuxe Store! We appreciate your business and are here to help if you have any issues.
